Refund policy

Returns

We really hope you love the pieces you purchased from Ando Stores, but if you are not happy and would like to return an item:

• Please notify us if you'd like to return an item. within 14 days of your purchase. If over 14 days have gone by since your purchase, unfortunately we may not be able to offer you a refund or exchange. 
• Your item must be unused, arrive in the same condition that you received it and be in the original packaging. Items should arrive within 14 days of us being notified of the return.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds

If you are frustrated because you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please do not hesitate to contact us at hello@andostores.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@andostores.com and once we have agreed a way to proceed, shipping costs or availability for the replacement, send your item to: ANDO Stores Return, TSP6, Unit 1, Fiennes Road, North West Industrial Estate, Peterlee, SR8 2QH, United Kingdom

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will notified about the return.

Shipping

To return your product, you should mail your product to:

 

ANDO Stores Return, TSP6, Unit 1, Fiennes Road, North West Industrial Estate, Peterlee, SR8 2QH, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are unable to refund any orders which get lost