Shipping policy

Who will ship my items?

We use various couriers including Royal Mail, Evri, DHL and DPD, but may use other carriers from time to time, as required.

We generally use a 'signed for' service, so you will almost always need to sign for your lovely items.

Please kindly note that we are unable to deliver to an address that includes a PO Box number, as we require a signature on delivery.

How long will I wait to receive my items?

We work hard to despatch most orders within 24 working hours.

UK  - Estimated delivery times will be show on the various shipping options, from the next working day for express services and longer for economy shipping.

Europe  -  Delivery will normally take 2-6 working days from dispatch

Rest of World -Delivery will normally take 2-15 working days from dispatch

You will notified who your parcel has been sent via email or the details you provided at the checkout

Please be aware that the above delivery times do not take into account possible delays caused by payment authorisation.

We are a small independent business, so please note that delivery times should be used as an estimated guide and begin from the date of dispatch.

Customs delays - Unfortunately we cannot be held responsible for any delays caused by customs clearance for international orders. 

What is the shipping cost?

UK - Standard / Signed For Delivery in the UK is charged from £3.99 per order

Europe - Delivery to Europe is charged from £16.00 per order depending on your zone

International / Rest of World - Delivery worldwide is charged from £19.99 per order.  

PLEASE NOTE If the total weight of parcel is over 2kg, an extra shipping fee may be charged. We will contact you separately if the total weight exceeds 2kg.  

Overseas Customers, Taxes and Duties 

Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by your credit or debit card company. 

Europe Import Duty & VAT

Please note that import duty on items made outside the UK/EU may be levied on orders. VAT will be applied at your national rate.  As the customer and importer, you are responsible for any import duties, customs and local sales taxes. Please note payment of these may be needed to release your order from customs on arrival.  Unfortunately, we are currently unable to advise on the amount that this may be.  Any orders cancelled, returned to sender or refused due to customs fees will be subject to a restocking fee. 

What happens when a delivery attempt has been made?

Most deliveries require a signature. If delivery is attempted for a signed for package and a delivery card is left and you fail to claim the parcel from the local depot or post office, unfortunately we cannot refund you until the products have been returned to us. One we receive the times back, if you would still like the products, we will re-dispatch the parcel but there will be an additional charge for re-posting.

What to do when a parcel has not arrived?

Please contact us by email: hello@andostores.com if you have not received the package within 7 working days from the date when you received a dispatch notice. Usually the package will remain in the local depot or post office and we can rearrange a delivery to you with a track number, or we can provide you with the track number so you can collect it from the collection point.

Other Import Information

We are unable to redirect orders once items have been dispatched

If sadly for any reason we are unable to fulfil your order because products are out of stock, we will notify you as soon as possible by email and/or phone call.